Filter Subscription Policy: Cancellation and Management
Subscriptions Overview
When you purchase a filter subscription from our store, you sign up for repeat deliveries of our products. These deliveries occur based on the subscription duration and frequency that you select during the purchase process. We aim to make it convenient for you to receive fresh filters as needed, without the hassle of reordering each time.
Payment Details
Your payment details will be securely stored and used to automatically charge you for each scheduled delivery, unless you choose to pay in advance for the entire subscription period. For subscriptions that auto-renew, charges will continue according to your selected delivery frequency and subscription duration.
Auto-Renewal
Some of our subscription plans may automatically renew at the end of the initial subscription period. If you do not wish to continue receiving products under the subscription, you must cancel before the renewal date. Notifications about upcoming renewals will be sent to you via email, giving you time to review and adjust your subscription settings if needed.
Managing Your Subscription
You have full control over your subscription and can modify or cancel it at any time. To manage your subscription:
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Order Confirmation Emails: Each order confirmation email contains links to your order. You can follow these links to access your subscription settings.
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Customer Account: If you have a customer account with us, you can log in to manage your subscriptions, including updating payment information, changing delivery frequencies, or canceling the subscription.
Cancellation Policy
How to Cancel: To cancel your subscription, navigate to the subscription management section through your order confirmation email or customer account. From there, follow the instructions to cancel.
Effective Date of Cancellation: Cancellations will take effect immediately, and you will not be charged for any future deliveries. However, if a payment has already been processed for an upcoming delivery, it will not be refunded unless the order is eligible under our returns policy.
Refunds: For details on refunds for already processed orders, please refer to our returns policy. Generally, refunds are not issued for subscriptions that have already been processed and shipped, unless there is a product defect or other valid reason as outlined in our return policy.
Returns and Refunds
Our standard returns policy applies to all subscription products. If you receive a defective product or an incorrect item, please contact our customer service team to initiate a return or exchange. Refunds for subscription products will follow the guidelines set forth in our returns policy.
Support and Assistance
If you need assistance managing your subscription or have any questions about our subscription service, please contact our customer service team. We're here to help ensure that your experience with our subscription service is seamless and satisfactory.
Changes to Subscription Policy
We reserve the right to make changes to this subscription policy at any time. Any changes will be communicated to you via email or through notifications on our website. We encourage you to review our policies periodically to stay informed about how we manage subscriptions.
By subscribing to our filter products, you agree to the terms outlined in this policy. Thank you for choosing our service to keep your air quality optimal with regular filter replacements.
